This episode is really good and worth to watch and listen.
But what was the best in it for me? One simple sentence…
In this environment we live in now, customer service is marketing because any of your customers could be Tweeting or writing about you.
Every entrepreneur, business owner and product manager has to remember about that!
Everyone can write about you these days. Everyone could become a ‘PR specialist’ by writing about your product on his blog, facebook wall, twitter account or anywhere else.
So… take care of your customer service.
The whole episode can be watched here: